Kurobe Sunvalley Hotel

The hotel was a convenient location when visiting the Kurobe Alphine Route from the Ogizawa side when you have a car. The area surrounding the hotel was quiet, as was the Omachi town during our visit in 14-15 Oct. The hotel itself was rather grand, the rooms were comfortable and of good size, and the beverage corner near the reception was well-stocked. Special mention goes to Ms Bunkei Man. She was most helpful, spending time helping me to book online tickets and offering suggestions of restaurants and places of interest to visit. I rate her a 10/10 for customer service.

The location is convenient to access the Tateyama Alpine Route Ogizawa station. It is well nestled in a lot of green and was generally peaceful (except for the tour groups that arrived). The room was clean. We stayed 2 nights and the first breakfast was great, the second breakfast was a bit too vegetarian for my liking as we did not get any fish or meat. The staff was very friendly but they don't communicate well in English. If you can speak Mandarin, you have no problem --- many of the staff speaks the language. I was lucky I could.

The best things about this hotel are (1) the onsen which is located on a rooftop terrace, (2) the staff that went out of their way to make our stay excellent and (3) the traditional Japanese style room (although the thin futon could have been more comfortable for people who are not used to this type of bedding). There is free (iced) coffee, tea and water all day in the spacious lobby with comfortable couches. The hotel is in a quiet area and our room commanded a very nice view of the river and foresty and hilly landscape.

our 1st time to Kurobe, Mai san & her team tried to help us to get the tickets to Alpine but is fully booked. The hotel surprised me by helping my husband to prepare a birthday cake & upgraded our room. The rooms are clean & Japanese Breakfast I like it very nice.

Staff was phenomenal, rooms are big, nice lobby, even a cool little bar as well as an Onsen